Customer Testimonials

Great customer service from all involved! Thank you so much

I can make more plays with the help that I had at this dealership. Thank you very much for easy transaction

It was a great experience between Ben and Matt. Honestly, would have never thought to go to a dealership outside my town like theirs and will definitely be back!

The capitol experience is next to none. From the sale to the financing. It’s smooth as silk. Ben the sales man was down to earth not pushy and was very knowledgeable. The financing was done by Matt he knows his stuff had me in and out in a flash. Have bought a few cars from there and will be back for more. Thanks guys for a smooth deal look forward to working with you guys in the future.

I worked with Mark joy 10 out of 10 would recommend he helped me out a lot!!

Shannon Morris was excellent and I’m so happy with my new car!

Keith Mckeller And Matt did an amazing job! They got me in the truck I wanted at a fair price! Very happy customer! I will def be purchasing all my vehicles from them in the future!!

Shannon is excellent. I highly recommend working with him and the rest of these people at Capital Chevy in Lexington. He is honest and not pushy like every other place out there. Good people to work with. I have bought 2 vehicles here now.

Everything went good I think 167.00 was a little pricey for a front end alignment with minimal movement.

I have bought a lot of vehicles, and I had a great experience with Capital Chevrolet. My salesman Mark was a pleasure to work with. He made the entire process easy and quick. I was also impressed with Matt in the finance department for making quick work of signing papers. Would definitely buy another vehicle from here!

Customer service was great. I will definitely be coming back! They did a great job on my truck !

I took my vehicle to Capital Chevrolet of Lexington, NC for an airbag recall, and the job was done well and on time. The staff was professional, and I appreciated getting in and out without a long wait. The only disappointment was that I found pushpins on the floor under the dash later in the day. It's a small thing, but it's the kind of detail that matters after someone has worked under the dash, and a quick sweep before returning the car would have made the visit perfect. Pushpins like that can also be a hazard to ... Read More

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Google - Nov 9, 2026

I took my vehicle to Capital Chevrolet of Lexington, NC for an airbag recall, and the job was done well and on time. The staff was professional, and I appreciated getting in and out without a long wait. The only disappointment was that I found pushpins on the floor under the dash later in the day. It's a small thing, but it's the kind of detail that matters after someone has worked under the dash, and a quick sweep before returning the car would have made the visit perfect. Pushpins like that can also be a hazard to feet and pedals. Overall, I'm happy with the recall work and would return. I'd just ask the team to be more careful about cleaning up after themselves.

I had a good experience of buying a vehicle today Shannon help me a lot with the process of purchasing the vehicle he was very helpful I highly recommended him.

I’m writing this review for Capital Chevrolet GMC in Lexington, specifically for Stephen Baldwin. I usually don’t write reviews, but the exceptional customer service I received there made me feel compelled to give credit where it’s due. Upon arriving, I was greeted with friendly service for Mr. Baldwin, which made the entire process much smoother. It transformed a dreaded dealership visit into a pleasant experience. Mr. Baldwin answered all my questions, ensured I had everything I needed before I left, and provided valuable information. The manager, Jeff, and the finance manager, Matt, were all easy to work ... Read More

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Google - Nov 9, 2026

I’m writing this review for Capital Chevrolet GMC in Lexington, specifically for Stephen Baldwin. I usually don’t write reviews, but the exceptional customer service I received there made me feel compelled to give credit where it’s due. Upon arriving, I was greeted with friendly service for Mr. Baldwin, which made the entire process much smoother. It transformed a dreaded dealership visit into a pleasant experience. Mr. Baldwin answered all my questions, ensured I had everything I needed before I left, and provided valuable information. The manager, Jeff, and the finance manager, Matt, were all easy to work with and not pushy. If you’re looking for a vehicle, I highly recommend giving Stephen a call. They have a wide range of new and used vehicles, different makes and models, and access to a large inventory of vehicles that aren’t on the lot. Save yourself a headache like I did by giving him a call.

Ashley, the service department representative is the best. You guys have worked well with me since I bought my Blazer from there.

Went to four dealers today to sell my mustang. Three of them were within $1000 of each other while one of them tried to low ball me. Pleased with my service at capital Chevrolet today.

Excellent service by the salesman Azi! Very quick service and helpful, made us feel comfortable and gave us the best possible plans. Highly recommend.

We bought a used car and then and they have backed it and taken care of it. That shows class. And this was for my grandson Jared. We both appreciate Davis.

Shannon Morris is a great sales person to work with!!!

Excellent service from Ashley.

Very helpful service department!!

Ashley quoted me $700 repair for a guess at a fix for my car, the part itself costs about $150 maximum. I already had to tow the car in out of my own pocket for a car that's 24 years old. The process I can do myself, but I was getting frustrated with electronic proccesing that can easily be fixed for cheap and fast at a dealership. I'm not paying 300 short a grand for an ignition switch replacement after I did all the removal work for the dash prior to it being towed. To hang up on me when trying to ... Read More

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Google - Nov 3, 2026

Ashley quoted me $700 repair for a guess at a fix for my car, the part itself costs about $150 maximum. I already had to tow the car in out of my own pocket for a car that's 24 years old. The process I can do myself, but I was getting frustrated with electronic proccesing that can easily be fixed for cheap and fast at a dealership. I'm not paying 300 short a grand for an ignition switch replacement after I did all the removal work for the dash prior to it being towed. To hang up on me when trying to debate the price and settled on diagnostics with a "nevermind he won't do it" before a dropped line was unprofessional and frustrated me even more. If you get these guys, avoid service lines from Ashley, or Perry Ashley as is in the quoting paperwork. Great job leaving an unaffordable fix for a car that can't drive out of the lot.

The staff here is great. We met with Bill and Matt and I think Kevin? All were very pleasant. Matt really did try to pull out all the stops. Loved the car. Just decided to go another direction. Give these guys a try!

(Translated by Google) I bought my 2022 Nissan Altima 2.5 S from Carlos, and the experience was 10/10. From the first contact, Carlos Moreno was very attentive, honest, and professional. He explained everything about the car, its history, the price of $13,799 with no hidden clauses, and he sent me the 43 photos and the video without any problem. (Original) Compré mi Nissan Altima 2022 2.5 S con Carlos y la experiencia fue de 10/10. Desde el primer contacto Carlos moreno fue muy atento, honesto y profesional. Me explicó todo del carro, el historial, el precio de $13,799 sin letra pequeña y me mandó las 43 fotos y el ... Read More

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Google - Nov 2, 2026

(Translated by Google) I bought my 2022 Nissan Altima 2.5 S from Carlos, and the experience was 10/10. From the first contact, Carlos Moreno was very attentive, honest, and professional. He explained everything about the car, its history, the price of $13,799 with no hidden clauses, and he sent me the 43 photos and the video without any problem. (Original) Compré mi Nissan Altima 2022 2.5 S con Carlos y la experiencia fue de 10/10. Desde el primer contacto Carlos moreno fue muy atento, honesto y profesional. Me explicó todo del carro, el historial, el precio de $13,799 sin letra pequeña y me mandó las 43 fotos y el video sin problema

The easiest transaction I called Shannon he made it happen and even delivered the vehicle to us.

Shannon was patient with us as we ran him from end to end of the parking lot showing us different vehicles. We had a great experience with everyone we worked with. Never expected to buy today but when the right one comes along you know and we still had time for trick or treating.

Need a truck? Go to Mr.Shannon Morris!! Hands down the best sales man. He will work with you until you leave in your dream truck! Great experience at the Lexington Chevrolet.

I brought my truck in for a recall and someone scratched my truck on the driver door side and told a service worker and he said that's what I get for buying a black truck. Then had to bring it in again because they didn't have the part and when I picked it up again, there was another scratch on the same door. I will not go back and not recommend to anyone.

Spoke to Shannon about a truck a few years ago and wasnt able to go that route back then. Fast forward to today, I went to see Shannon again to trade in. He was the same, laid back, humble dude I had talked to before. Easy to work with, zero pressure, smooth transaction. I got a beautiful truck and couldn't be happier with my experience.

Shannon was awesome! Thank you so much for your help! I look forward to doing business with you again!!

My recent purchase at Capital Chevrolet in Lexington, NC was easily one of the best car buying experiences I’ve ever had thanks to my salesman Shannon Morris. Shannon was honest, thorough, and very knowledgeable about the vehicles on the lot. He made buying a new car easy and enjoyable. Capital Chevrolet is a small dealership that still has that hometown feel. I highly recommend Shannon Morris and Capital Chevrolet for your future purchases. ⭐️⭐️⭐️⭐️⭐️

Shannon Morris was ABSOLUTELY AMAZING he went Above and Beyond to help me… High Recommend

The service was great,super

Did exactly what I asked. Carly was very helpful and professional.

Carly was very knowledgeable,helpful and pleasant. Service was great

The people at Capital are the best!

Bill Bean went out of his way to make sure I got the truck I wanted a pleasure to deal with ! I recommend Capital Chevrolet for all your car needs

They came and clutch they are very friendly and very nice and respectful they helped me a a lot and got a truck from them highly recommended

Great sales experience had a amazing time with them great customer service Awsome car.

I called the day before inquiring about a low-mileage Mustang Dark Horse, and Shannon Morris promptly returned my call. He took the time to tell me all about the car and assured me it was in absolutely amazing condition and was a one-owner vehicle. We drove two hours to the dealership, and the car was exactly as Shannon had described it! The entire experience was smooth, easy, and completely hassle-free. We were in and out of the dealership in just 45 minutes and made the two-hour drive back home in our new car. The customer service we received from the entire ... Read More

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Google - Oct 22, 2026

I called the day before inquiring about a low-mileage Mustang Dark Horse, and Shannon Morris promptly returned my call. He took the time to tell me all about the car and assured me it was in absolutely amazing condition and was a one-owner vehicle. We drove two hours to the dealership, and the car was exactly as Shannon had described it! The entire experience was smooth, easy, and completely hassle-free. We were in and out of the dealership in just 45 minutes and made the two-hour drive back home in our new car. The customer service we received from the entire staff was outstanding, and Shannon Morris deserves special recognition for his professionalism, honesty, and excellent service throughout the process. It’s not every day you find a dealership experience this easy and enjoyable. Highly recommend this dealership, and if you’re looking for a great salesperson, ask for Shannon Morris!

Very knowledgeable and friendly staff! Made purchasing a vehicle very easy! Will recommend to our family and friends! Thank you for a very pleasant experience!

Shannon was the best! Very helpful and friendly.

CAN I give a zero. The service manager is awful. I went there to get my brakes fixed. They told me the brakes were fixed. They charged me $475.00. they didn't do anything with the brakes. They only check to see if the tires would spin while it was on the lift machine. They didn't even drive the car because if they had they would known the brakes weren't fixed. They're still popping and making a weird noise every time I try to turn. Don't go here why waste your money? I tried to talk to ... Read More

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Google - Oct 13, 2026

CAN I give a zero. The service manager is awful. I went there to get my brakes fixed. They told me the brakes were fixed. They charged me $475.00. they didn't do anything with the brakes. They only check to see if the tires would spin while it was on the lift machine. They didn't even drive the car because if they had they would known the brakes weren't fixed. They're still popping and making a weird noise every time I try to turn. Don't go here why waste your money? I tried to talk to the woman In the service area and she was so dismissive. She said my car was fixed after they kept it for two days. It clearly isn't. What a waste of my time and a waste of my $475. Which I'm the only provider in my house. I can't afford to throw away $475. It really sucks when you get ripped off, especially when it's supposed to be reputable people.

This was my worst experience from a fleet managers perspective at a dealership yet. During pickup the representative I was working with was not knowledgeable about auto integrate and continuously discouraged us from using it. She seemed frustrated and her tone came off unkind.

Not a dealership I would recommend for purchase of any vehicle. Got everything in order for purchase and delivery. Dealership did not deliver.. very disappointed..

Hi, Today (Monday August 17th) I had a terrible experience at your service center in Lexington, N.C. My 2021 Suburban has been using oil since the day we bought it from your dealership. Every time they tell me it's not using "enough" oil to submit a case to GM because of GM's "oil consumption bulletin". Last week, my dash alerted me I had low oil and needed to add oil. I was approximately 1000 miles early for an oil change. I immediately called scheduled an oil change for today at 8AM. During my phone call ... Read More

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Google - Aug 21, 2026

Hi, Today (Monday August 17th) I had a terrible experience at your service center in Lexington, N.C. My 2021 Suburban has been using oil since the day we bought it from your dealership. Every time they tell me it's not using "enough" oil to submit a case to GM because of GM's "oil consumption bulletin". Last week, my dash alerted me I had low oil and needed to add oil. I was approximately 1000 miles early for an oil change. I immediately called scheduled an oil change for today at 8AM. During my phone call setting up my appointment, I SPECIFICALLY asked for them to make a note that I wanted the oil that was left in my car to be measured so I knew exactly how much it had consumed and they said no problem. I showed up plenty early and they took my car back. After almost 40 minutes I was notified by Karly (not sure I spelled correctly) at the service desk, that it was taking extra time because the service technician was letting the oil settle in my car so he could accurately measure what comes out of it....I said no problem. Shortly after, I saw them taking my car off the lift. The service technician handed Karly a sheet of paper and I heard him tell her that it used approximately THREE quarts of oil. I have been dealing with Ashley at the service desk until this time. Ashley overheard that it had used THREE quarts of oil and told the service tech she was glad somebody finally caught that it was using too much because it had been using oil for several oil changes. I told them I was ready to proceed with whatever we needed to do to get my car engine taken care of, or replaced, under my extended warranty now that it had used MORE than amount required by GM's oil consumption bulletin. Next thing I know, the service technician, Karly both disappeared. Karly then came back with who she called the shop foreman, I did not catch his name. He immediately said he owed me an apology and claims that the service technician DID NOT measure the oil that came out of my car. I said "So, somebody is lying to me?" At this point, I don't know who to believe. As far as I'm concerned, my vehicle is not performing as it should and the engine needs to be replaced. It's an absolute shame that GM knows they made a car that uses oil, so they come out with a bulletin that gets them out of replacing the engine with one that will not do so.

Had an appointment at 8:00am. I arrived on time and walked into the service department. All the service writers were hanging out. I waited at a desk, and a lady finally came and checked me in—but I wasn’t greeted or even acknowledged that a customer had entered. My car gets checked in for an oil change and a squeak from the serpentine belt (that we took last time to get looked at and they said nothing was wrong with it). I confirmed this was a waiter and headed to the waiting area. Two hours later is the first ... Read More

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Google - Jul 28, 2026

Had an appointment at 8:00am. I arrived on time and walked into the service department. All the service writers were hanging out. I waited at a desk, and a lady finally came and checked me in—but I wasn’t greeted or even acknowledged that a customer had entered. My car gets checked in for an oil change and a squeak from the serpentine belt (that we took last time to get looked at and they said nothing was wrong with it). I confirmed this was a waiter and headed to the waiting area. Two hours later is the first time I heard from an employee after check in. They confirmed the belt was indeed needing to be replaced, and it would be out of pocket, non-warranty because it is “wear and tear.” Mind you—the belt failed only being 3.5 years and less than 60k miles. While this falls outside of the dealer and onto the manufacturer, the way the service manager handled the situation was atrocious. It was very evident that I was wasting his time and would rather argue about what a serpentine belt does than offer a solution. I will say it has been painful using this service department. We purchased the car when we did not live in the area, and we used Hendrick service for years—looks like we should’ve kept using them.

This is the worst dealership I’ve ever called in and asked for a manager got a BDC lady and a BDC manager worst of the worst!!!!!!!!!!!!

0 stars in my opinion they put a "new" transmission on my truck and it only ran for 19 thousand miles and now they don't want to fix it I would not recommend buying from this place or any Chevy car they don't want to help you for their f ups

Don’t do business with them there service is terrible and there service manager said he was to busy to talk to me!!!

Friendly service; but I only met the receptionist, the estimated service needed was excessive. Over $10,500.00 of repair costs were reported. I was a mechanic, although disabled, I have not lost my mind. After researching and looking up prices all parts are $543.00 .So that means Capitol Chevrolet wanted $10,000 for labor. No Thank You

My experience with this dealership regarding the service department has been ridiculous. I brought a 2019 gmc Sierra and it’s been a pain. The truck initially had brake issues, I took the truck back twice and they resurfaced the rotors twice and my brakes are still squeaking. My tire monitoring system has been going off ever since they have done the tire rotation and now I’m having transmission issues which was suppose to be fixed after being serviced but my truck still hesitates and feels like I’m driving on rumble strips. I took my truck in about two ... Read More

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Google - Apr 20, 2026

My experience with this dealership regarding the service department has been ridiculous. I brought a 2019 gmc Sierra and it’s been a pain. The truck initially had brake issues, I took the truck back twice and they resurfaced the rotors twice and my brakes are still squeaking. My tire monitoring system has been going off ever since they have done the tire rotation and now I’m having transmission issues which was suppose to be fixed after being serviced but my truck still hesitates and feels like I’m driving on rumble strips. I took my truck in about two weeks ago and I was told they wouldn’t give me a loaner because it’s cost them $46/day or something to that nature and it was the weekend so I couldn’t get one. Which really rubbed me the wrong way. I live in Raleigh and I’ve been back and forth for the same issues and I lose money as a business owner when I have to carve out time to bring it back for the same thing. Frustrating is not even the word that describes how I feel at the moment especially after dropping so much money on this truck. Highly disappointed!

My GMC Acadia recall was repair quickly and great customer service. Would give it a 10+ rating.

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Great service windshield was installed quickly and adequately. We had no problems whatsoever with service received. Keep up the great work. Thank you

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Unbelievably, I received a text message to leave a review after my experience with this dealer. I was a few seconds away from signing for the white Ford F-150 that they still have listed after telling me they would not sell it after our interaction. Just before signing the paperwork I decided to give the truck one more look. Opened the moonroof and it would not close. Tried the AC and it had a loud ticking noise. Told the salesman that remarked, before looking at it, that it’s not a new truck. I was then told that they would ... Read More

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Google - Apr 1, 2026

Unbelievably, I received a text message to leave a review after my experience with this dealer. I was a few seconds away from signing for the white Ford F-150 that they still have listed after telling me they would not sell it after our interaction. Just before signing the paperwork I decided to give the truck one more look. Opened the moonroof and it would not close. Tried the AC and it had a loud ticking noise. Told the salesman that remarked, before looking at it, that it’s not a new truck. I was then told that they would fix either issue that was clearly stated would be covered in the service plan that was to purchase along with the truck. Very disappointing experience. Had to put one star otherwise would be zero stars.

The sales and finance manager sold me plan for oil changes and tire rotations for life of the loan. Now I’m told it’s expired. Not happy. Love the staff but this is BS.

Update next day Noticed truck shuttering alot so I called to see if that was normal the firat lady I spoke with was very nice advisor ashley (whom says she comes off as blunt and up front not rude) came across very rude when she implied that I was someone who was trying to get over on someone . I called to see if it was normal not to be accused of trying to scam someone I mean I just paid close to 300 bucks for that and I went to the dealer bc I thought they would know what they was ... Read More

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Google - Mar 26, 2026

Update next day Noticed truck shuttering alot so I called to see if that was normal the firat lady I spoke with was very nice advisor ashley (whom says she comes off as blunt and up front not rude) came across very rude when she implied that I was someone who was trying to get over on someone . I called to see if it was normal not to be accused of trying to scam someone I mean I just paid close to 300 bucks for that and I went to the dealer bc I thought they would know what they was doing. I didnt say they did anything wrong I just had a question then she said well u didnt ask for a diagnosis u asked for a trans flush correct I did also didnt have any issues before hand but bc it was the 1st time being there was treated as if I was in the wrong. Thank you for telling me I can pay 150 for a diagnosis but ill be going to a diff dealer from now on. Day of Got there early they took me right in super friendly offered water and coffee while I waited trans flush took bout hr 15 min and was less then I was qouted which was nice.

Great place to come in will always come here for service and for new cars.

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1st time there. Pleasant experience Pleasant visit and a first time customer. I will definitely return with my personal vehicle.

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I took my car in for a diagnostics on the computer to see why the check engine light was on and would not pass inspection and he put on the paper that I told him it ran hot and they tried to charge me $5,000 for work that I did not even want done

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Steven Wright was Awesome! Would certainly shop here again My experience was a ten of ten

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I have bought two vehicles from Capitol Chevrolet. Both times we had a great experience.

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The sales staff is very courteous and professional. I would recommend Capital Chevrolet to everyone.

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They are always friendly and willing to help you with whatever you need. They also follow up to make sure you're satisfied.

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Had appt for 2:00 in a Tuesday. They didn't look at my car until Thursday. Had to push to get information and couldn't pick up until Saturday but had originally been told Thursday at the latest

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They were real nice and showed courtesy Real professionals I would recommend them to anyone

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Omg great as always I'm a return customer is anyone is looking for a new car or truck I would suggest they go there they make you feel like family I love this place

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Fast and accommodating The staff was very fast, attentive, and accommodating. Great dealership experience all around

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Very efficient team that does great work. Thanks for keeping me up to date without trying to push for unnecessary repairs.

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The saleslady was amazing and I was treated very well I made an offer and the manager showed me kindness as we negotiated

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Very easy to work with Customer service is much better than other dealership in our areab

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The 500$ coupon is a scam to get your online personal info,,apprently the prices are already discounted when u sign on there website so why do they need your online info for a "500$ coupon off any vehicle in stock" are they selling it 🤔was i lied to 🤔 i did wanna pay cash an not finance,I think that was the issue,they wanna trap people in contracts,so they can charge more an take more momey from you... either way,very dishonest...but arent all used car salesman very dishonest smh,shame on you ,tisk tisk not sorry 🤷‍♂️

The dealership and its employees were phenomenal ! Stephen went above and beyond the calling of customer service. I would highly recommend their services if you’re in the market for a vehicle.

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Tire noise. Told tech could not take for test ride. Then was told I had not rotated tires enough and that caused it when I bring it there every service. I was not even advised of pro rate for new tires as they were so loud I had to turn radio up 3/4 of way just to ALMOST drown out the noise. Tire noise started at 29k and was very bad. Tech rebalanced and I told to move to rear. Noise is tolerable now tire is on rear.

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It was great! They were all so nice to me. They kept me updated with everything.

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Everyone was so helpful, friendly and went out of their way to make sure I got everything i was looking for. Even delivered my car to my about 4 jours away. I would definitely recommend checking them out for your next vehicle.

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Very knowledgeable and extremely helpful. He was very patient and accommodating i had my young child with me.

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She was very capable and knowledgeable. She kept me up to date with statuses regarding my car.

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They got to my truck quickly, diagnosed it fast, and took care of repair next day. Were even able to get it covered under warranty.

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Service department isn’t very well organized. Communication between the staff is non existent. I did not have a good experience an will be going to Flow from now on.

Capital Chevrolet of Lexington was a very good auto dealership for me and my husband on Feburary 16, 2025. Mikael Dummett was our salesman. He was very helpful and showed us what we ask for. However, after a tedt drive it was not fir us. Then he let me look at the used car list and I found my car. He was great with the apperciation and got us approved without any issues. Jessie in the accounting department dept was good also. We were driving away in about 3 hours. (Have spent most the days at other dealerships). We are very happy with ... Read More

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DealerRater - Feb 18, 2026

Capital Chevrolet of Lexington was a very good auto dealership for me and my husband on Feburary 16, 2025. Mikael Dummett was our salesman. He was very helpful and showed us what we ask for. However, after a tedt drive it was not fir us. Then he let me look at the used car list and I found my car. He was great with the apperciation and got us approved without any issues. Jessie in the accounting department dept was good also. We were driving away in about 3 hours. (Have spent most the days at other dealerships). We are very happy with everything.

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Bill was excellent from start to finish. I would recommend Capital Chevrolet GMC of Lexington to anyone. This is our 2nd vehicle purchased in the last 6 months at Capital. Both salesman was excellent. Bill Bean is top of the line.

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I was not greeted properly. I had warranty information that was not discussed properly due to the effort that was put in when my car was dropped off. Wiper fluid was not topped off

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Stephen Wright was great to work with. Found the GMC I was looking for and had it delivered to their dealership.

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Bought car. Good help Everyone was courteous and knowledgeable went out of their way to make us feel comfortable

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I was very pleased with everything If I wanted to take my vehicle somewhere, it would be back to them. I am very pleased with everything they do.

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Ashley is great! Service was quick and thorough. Great experience Communication was good always felt like I was kept in the loop

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